Proptech & Tooling

API integration hits 80% of conveybuddy cases. Non-integrated firms face referral squeeze

Conveybuddy now routes 80% of instructions to API-integrated firms. Non-integrated conveyancers risk volume decline as referrers filter by tracking.

PBI NewsroomPublished Editorial direction by Jamie Adams and David Adams
Illustrative image: API integration hits 80% of conveybuddy cases. Non-integrated firms face referral squeeze
```html

Conveyancing firms are being pushed toward full platform integration at pace. Around 80% of cases instructed through referral platform conveybuddy now go to firms that have completed API integration with its case management system. Talbots Law is the latest to join, following Advantage Property Lawyers, Chadwick Lawrence, Fidler and Pepper, Gorvins and Your Conveyancer.

The commercial implication is direct. Firms that lack the development resource or willingness to integrate risk instruction volume decline if mortgage brokers and estate agents filter panel quotes by real-time tracking capability. Integration removes duplicate data entry and offers advisers live case updates, but it also binds the conveyancer to the platform's technical roadmap and creates switching cost.

The question is whether efficiency gains justify the lock-in, or whether integration primarily serves the platform's need to retain instructing advisers by making transparency a competitive requirement.

AML automation claims lack baseline context

Muve reports a 350% increase in AML verification sign-off efficiency since embedding client due diligence platform Thirdfort in 2024, according to Maneka Dedigama, the firm's head of AML and compliance. The figure is attributed to a comparison with Muve's previous fully manual approach.

No baseline is disclosed. The claim does not specify whether the improvement measures time per check, checks per fee-earner, pass-through rate, or cost per verification. Case volume, transaction complexity and the nature of the manual process being replaced are all omitted, making it impossible to assess whether the gain is replicable elsewhere or reflects a shift from an unusually inefficient starting point.

The operational question for compliance officers is different. Does automated identity verification and source of funds checking satisfy SRA expectations under Money Laundering Regulations 2017, or does it supplement human review? SRA enforcement activity on AML rigour has increased, and firms fined in 2023 and 2024 were penalised for inadequate risk assessment, not slow processing. Speed without scrutiny creates regulatory exposure.

Thirdfort's integration with conveyancing platforms rests on providing an auditable trail and surfacing higher-risk transactions for manual attention. That's defensible if the tool flags edge cases reliably. If it encourages tick-box sign-off, the efficiency gain becomes a compliance liability.

Commercial SDLT submission and scattered product announcements

Search Acumen has launched a dedicated SDLT submission process for commercial property transactions, enabling direct submissions to HMRC and bulk filing of multiple properties on a single form. The firm currently submits 35,000 SDLT applications monthly and has processed over two million AP1 submissions, according to managing director Andrew Lloyd.

The commercial property addition addresses a genuine post-completion bottleneck for firms handling portfolio transactions or mixed-use developments, where manual HMRC engagement has historically slowed registration. Bulk submission capability reduces administrative drag, though no error or rejection rate data is provided to benchmark performance against manual filing.

Redbrick Solutions has released an updated version of its case management platform integrating Microsoft Azure OpenAI for AI-enhanced legal workflows and embedding InfoTrack services for search ordering. The move deepens single-vendor dependency: firms adopting Redbrick Legal AI now rely on Microsoft's infrastructure, Redbrick's product development and InfoTrack's search provision within one ecosystem. That creates efficiency if the integration works, and fragility if any component fails or pricing changes.

Broker Conveyancing has launched a refreshed portal offering brokers panel quotes in under 15 seconds, part of a wider rebrand across sister brands CAL and Agent Conveyancing. The timing suggests pressure to match conveybuddy's real-time tracking offer.

The knotweed distraction

A PCA-certified surveyor, Alexander White, has released KnotweediD, an app that claims to identify Japanese knotweed from a photograph within seconds. It is available on the Apple App Store and Google Play.

No accuracy rate, false positive or false negative data is disclosed. Without validation against qualified surveyor assessment or indication that lenders will accept app-generated reports in mortgage underwriting decisions, the tool's utility for conveyancers is speculative. Knotweed identification errors can delay transactions or trigger unnecessary remediation costs, so speed without reliability adds risk rather than removing it.

What conveyancers should monitor

Firms not yet integrated with major referral platforms should track instruction volumes over the next two quarters to establish whether non-integration correlates with fewer quote requests. If the pattern holds, the choice becomes binary: integrate and accept platform dependency, or lose referral channel access.

Compliance teams adopting automated AML tools must document what level of human oversight remains in place and ensure risk-based decision-making is auditable under SRA review. The regulator has given no indication that automation satisfies due diligence requirements without professional judgement.

Pricing remains undisclosed across all announced products, making return on investment impossible to calculate. Firms evaluating switches should demand cost-per-case data, not percentage efficiency improvements against undisclosed baselines. The efficiency claim only matters if it reduces headcount, increases throughput without additional resource, or cuts third-party spend. Faster processing that requires the same staffing level and adds subscription cost is a margin leak, not a saving.

```

Source notes

This article was written from the trade reporting below. The analysis and the PBI Take are ours; we have not independently verified the underlying facts.