Legal
Privacy policy
What personal data we collect on this website, why, and what you can do about it.
Last updated: 31 July 2026
This is an implementation draft prepared for final legal review before launch. It has not been approved by a solicitor.
1. Who is responsible for your data
The controller is Lucennio Property Limited, a company registered in England and Wales with company number 16014466, which operates the Property Business Insights website. Contact: info@lucennioproperty.com. We are not currently required to appoint a data protection officer.
2. What we actually do
This site is a publication. You can read everything on it without giving us any personal data and without signing in. We do not operate a reader account system, a membership area, comments, or a newsletter sign-up on this website, and we do not run third-party analytics or advertising-network tracking. The processing described below is all the processing that currently takes place.
3. Personal data we process
| What | Why | UK GDPR lawful basis |
|---|---|---|
| Advertising enquiries | If you complete our advertising enquiry form we store your name, company, email address and message so we can respond and discuss a commercial arrangement. | Legitimate interests (responding to a business enquiry you have made) and, where a contract follows, steps taken at your request before entering a contract. |
| Email enquiries | Emails you send to info@lucennioproperty.com, including your address, signature details and message content. | Legitimate interests (handling correspondence). |
| Administrator accounts | Email addresses of our own staff who sign in to the private admin area using a one-time email sign-in link, plus sign-in timestamps generated by our authentication provider. | Legitimate interests (securing and administering the site). |
| Server and security logs | Our hosting and database providers log request data such as IP address, timestamp, requested URL, user agent and error information, to keep the service running and to detect abuse. | Legitimate interests (security, fraud prevention and service reliability). |
| Advertising measurement events | When a banner is displayed or clicked we record the creative, the event type, the timestamp and the path of the page it appeared on (referrer_path). We do not set an advertising cookie, do not build a profile and do not store your IP address or a device identifier against these events, so they are not ordinarily personal data. | Legitimate interests (measuring whether placements we sell were served and clicked). |
We do not currently operate reader referral or lead-generation forms on this site. If we introduce one, we will update this policy before it goes live and explain what is shared with the provider.
4. Cookies and similar technologies
We do not use advertising cookies, third-party analytics cookies or cross-site tracking on this website, and there is therefore no cookie-consent banner. The only browser storage we rely on is a strictly necessary sign-in token, held in local storage for administrators who log in to the private admin area. It is not used for readers and not used for measurement. If we later add non-essential analytics or advertising technologies, we will implement a consent mechanism before doing so and update this policy.
5. Third-party content and embeds
Pages may load web fonts from Google Fonts, which means your browser makes a request to Google's servers and Google receives your IP address and user agent as part of that request. Our regulatory tools call public reference services (for example the postcode lookup service postcodes.io) with the postcode you enter, in order to return a result. We do not embed social media players or third-party comment systems.
6. Who we share data with
We use a small number of processors and service providers to run the site: our application hosting provider; our managed database, authentication and file-storage provider; and content-delivery infrastructure serving our images and static files. We also use AI text and image services in our editorial production workflow — these process source material and our editorial prompts, not reader personal data. We may disclose information where we are legally required to, or to establish or defend legal claims. We do not sell personal data.
7. International transfers
Some of our providers process data outside the UK. Where that happens, the transfer is made under the UK's adequacy regulations or under the International Data Transfer Agreement or Addendum to the EU standard contractual clauses, together with appropriate additional safeguards. You can ask us for details of the mechanism relied on for a particular provider.
8. How long we keep it
- Advertising and partnership enquiries: kept while we are in discussion and for up to 24 months afterwards, then deleted, unless a contract means we need to keep records longer.
- Business correspondence and records relating to a contract: kept for up to six years after the relationship ends, to meet legal and accounting requirements.
- Administrator accounts: kept while the person needs access, then removed.
- Server, security and error logs: retained for the short operational period set by our hosting and database providers, typically days to a few weeks.
- Advertising impression and click events: retained in aggregate for reporting; we review and prune historic event rows periodically.
9. Marketing choices
We do not run a reader marketing email list from this website. If you have asked us about a commercial arrangement, we may email you about that enquiry, and you can tell us to stop at any time by replying or emailing info@lucennioproperty.com. Any marketing email we send in future will include an unsubscribe link.
10. Your rights
Under UK GDPR you have the right to access your personal data; to have inaccurate data corrected; to have data erased in certain circumstances; to restrict or object to processing, including processing based on legitimate interests and any direct marketing; to data portability where applicable; and to withdraw consent where we have relied on it. To exercise a right, email info@lucennioproperty.com. We respond within one month and may ask you to confirm your identity.
11. Complaints
If you are unhappy with how we have handled your data, please tell us first so we can put it right. You also have the right to complain to the Information Commissioner's Office at ico.org.uk, or by telephone on the helpline published on that website.
12. Security
The site is served over HTTPS. Administrative access requires a one-time email sign-in link and an explicit administrator check, and database access is restricted by row-level security policies so that private records are not reachable through the public interface. Uploaded files and static assets are served from our own storage. No system is completely secure, but we take measures appropriate to the risk.
13. Children
This is a business-to-business publication intended for property professionals. It is not directed at children and we do not knowingly collect personal data from anyone under 18.
14. Changes to this policy
We update this policy when our processing changes. The "last updated" date above shows the current version.
15. Contact
Lucennio Property Limited (company number 16014466), England and Wales — info@lucennioproperty.com. See also our terms and conditions.